25 January 2012

Nail Spa: My Ultimate Me-Time Destination

While waiting for Don last night, I went to Nail Spa Shangri-la Mall for my much-awaited me-time.

I have been a client of Nail Spa since its pre-toile de juoy-accented interior days.  I go there 2-3 times a month, depending on my schedule.  It is also a preferred date venue for Don and I.

Exclusive area for Bliss service clients
The comforting bubble soak, the thorough scrubs, the relaxing massage, the wide selection of imported nail polishes and the free nail kits are not the only highlights of my visits at Nail Spa.  I have been a client since 2008 because:
  • The receptionist recognizes me and greets me by my first name.  She is genuinely sorry  whenever I cannot be accommodated because they are fully booked.  But she would sometimes squeeze me in the schedule if I badly needed a pedicure.  (I suggest you call first and make an appointment.  They have a lot of regular clients with an appointment that makes walking-in during weekends and holidays next to impossible!)
  • Belen knows exactly when to talk because I want to chat or when to shut up because I want to sleep.
  • Belen is not on auto-pilot.  She is genuinely concerned about my nails!  She would advice me not to apply nail polish whenever my nails are dry and yellowish.  If I have a party or event to attend, she would remind me to remove it after.
  • During my i-need-a-pedicure-right-now moments and Belen is on day-off, I am always confident that I get the same level of service from other nail technicians.
  • I can sleep or declutter my mind without interruption because I don't have to worry about my nails getting "murdered".
  • If Belen is busy with another client, other nail technicians assist me as I wear my sandals/slippers to make sure my nail polish doesn't get smudged.  
  • I don't have to buy magazines because they have a wide selection of magazines.
  • They have lots of pink nail polishes to choose from!
My hard-earned money deserves a quality product or service.  That's a given.  Therefore, loyalty is not built solely by consistently providing a quality product or service.  The client has to feel important and special ALL THE TIME.  

That is exactly how I feel every time I go to Nail Spa.

5th Floor Shangri-La Mall
EDSA corner Shaw Boulevard
Mandaluyong City

Unit 106 First Midland Building
109 Gamboa Street
Legaspi Village, Makati City

5th Floor The Block
SM North Edsa
EDSA corner North Avenue
Quezon City

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